tag:status.plaid.com,2005:/historyPlaid Status - Incident History2024-03-29T05:24:05ZPlaidtag:status.plaid.com,2005:Incident/203683102024-03-27T00:56:55Z2024-03-27T00:56:55ZElevated /transactions/get and /transactions/recurring/get errors<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:53</var> UTC</small><br><strong>Monitoring</strong> - This issue has been mitigated. We are closely monitoring our systems as we recover.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>00:49</var> UTC</small><br><strong>Identified</strong> - /transactions/get and /transactions/recurring/get requests are experiencing elevated error rates. <br />We are actively investigating and working to mitigate this issue.</p>tag:status.plaid.com,2005:Incident/203609372024-03-26T13:41:43Z2024-03-26T13:41:43ZLink performance degradation<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:41</var> UTC</small><br><strong>Resolved</strong> - We have identified that this degradation was caused by a third-party provider outage. Link performance has returned back to normal levels</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:48</var> UTC</small><br><strong>Investigating</strong> - We are experiencing slightly degraded performance with Link. We are actively investigating and working to mitigate this issue.</p>tag:status.plaid.com,2005:Incident/203020462024-03-19T15:42:11Z2024-03-19T15:42:11ZElevated /signal/evaluate errors<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:41</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:08</var> UTC</small><br><strong>Investigating</strong> - /signal/evaluate requests are experiencing elevated error rates.<br /> We are actively investigating and working to mitigate this issue.</p>tag:status.plaid.com,2005:Incident/201872732024-03-06T19:30:00Z2024-03-07T18:43:38ZDiffering IPs on Webhook Sends<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Resolved</strong> - An IP that is not publicly listed, 54.210.167.203, was used to send webhooks from Plaid from 3/6/2024 19:35 UTC to 3/7 18:00 UTC.</p>tag:status.plaid.com,2005:Incident/200988402024-02-28T17:58:19Z2024-02-28T17:58:19ZIDV degradation<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:48</var> UTC</small><br><strong>Monitoring</strong> - The issue has been mitigated and error rates have recovered in Plaid's Identity Verification product. We will continue to monitor the situation until further notice.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>16:26</var> UTC</small><br><strong>Investigating</strong> - We have detected elevated timeout error rates in Plaid's Identity Verification product affecting user sessions, and are actively mitigating the issue. Some users may experience slow response times or errors.</p>tag:status.plaid.com,2005:Incident/200896482024-02-27T17:13:31Z2024-02-27T17:21:25ZElevated /transactions/get and /transactions/sync APIs errors<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Resolved</strong> - /transactions/get and /transactions/sync requests experienced elevated error rates on Tuesday, February 27, 2024 from 02:20am PT - 02:50am PT. And Tuesday, February 27, 2024 from 07:20am PT - 07:40am PT. This incident has been resolved.</p>tag:status.plaid.com,2005:Incident/200517362024-02-22T21:30:03Z2024-02-22T21:30:03ZIncreased Error Rates in Sandbox<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>21:30</var> UTC</small><br><strong>Resolved</strong> - The elevated errors in Plaid's sandbox API are resolved, and we are confident the issue will not reoccur.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>21:14</var> UTC</small><br><strong>Monitoring</strong> - We have mitigated the root cause and error rates have recovered for Plaid's sandbox API. We will continue to monitor the situation until further notice.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>20:58</var> UTC</small><br><strong>Investigating</strong> - We have detected elevated error rates in Plaid's sandbox API, and are actively mitigating the issue.</p>tag:status.plaid.com,2005:Incident/199861632024-02-21T07:30:56Z2024-02-21T07:30:56ZScheduled Maintenance<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>19:24</var> UTC</small><br><strong>Scheduled</strong> - Plaid is planning maintenance on Wed, Feb 21, 2024 from 05:00 UTC - Wed, Feb 21, 2024 07:30. During this window, we expect less than 5 minutes of downtime and some institutions will have delayed transaction updates.</p>tag:status.plaid.com,2005:Incident/199596932024-02-11T18:12:11Z2024-02-11T18:12:11ZElevated Item add errors<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>18:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Monitoring</strong> - This issue has been mitigated. We are closely monitoring our systems as we recover.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>07:39</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing elevated error rates for Item adds. <br />We are actively investigating and working to mitigate this issue.</p>tag:status.plaid.com,2005:Incident/198711042024-02-07T07:30:56Z2024-02-07T07:30:56ZScheduled maintenance<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>23:28</var> UTC</small><br><strong>Scheduled</strong> - Plaid is planning maintenance on Wed, Feb 07, 2024 from 05:00 UTC - Wed, Feb 07, 2024 07:30. During this window, we expect less than 5 minutes of downtime and some institutions will have delayed transaction updates.</p>tag:status.plaid.com,2005:Incident/199247452024-02-06T20:50:05Z2024-02-06T20:50:05ZElevated dashboard error rates<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:03</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates in the Dashboard. <br />We are actively investigating this issue.</p>tag:status.plaid.com,2005:Incident/198956782024-02-02T21:25:58Z2024-02-02T21:25:58ZElevated /transactions/sync errors<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>21:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Monitoring</strong> - This issue has been mitigated. We are closely monitoring our systems as we recover.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Identified</strong> - We have identified the root cause of the issue and are actively working to mitigate the impact.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:20</var> UTC</small><br><strong>Investigating</strong> - /transactions/sync requests are experiencing elevated error rates. We are actively investigating and working to mitigate this issue.</p>tag:status.plaid.com,2005:Incident/198695092024-01-30T19:53:03Z2024-01-30T19:53:03ZElevated API errors<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:53</var> UTC</small><br><strong>Resolved</strong> - We have resolved the underlying issue and the system is now recovering. Transactions updates will be delayed for the next few hours.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Update</strong> - This issue has been mitigated. We are closely monitoring our systems as we recover.<br /><br />We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Monitoring</strong> - We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:19</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing elevated error rates for API calls. <br />We are actively investigating and working to mitigate this issue.</p>tag:status.plaid.com,2005:Incident/196616722024-01-17T10:00:10Z2024-01-17T10:00:10ZScheduled maintenance<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>23:42</var> UTC</small><br><strong>Scheduled</strong> - Plaid is planning maintenance on Wednesday , January 17, 2024 from 05:00 UTC - Wednesday, January 17, 2024 10:00 UTC. During this window, we expect up to 20 minutes of downtime and elevated errors for all API routes and Item Adds.</p>tag:status.plaid.com,2005:Incident/196820432024-01-11T22:24:28Z2024-01-11T22:24:28ZLink performance degradation<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>21:55</var> UTC</small><br><strong>Monitoring</strong> - We observed degraded performance in Link between 1:19pm and 1:31pm PST. We are actively monitoring this issue.</p>tag:status.plaid.com,2005:Incident/196236432024-01-05T18:00:00Z2024-01-05T19:07:13ZLink performance degradation<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Resolved</strong> - We experienced degraded performance with Link. A subset of users were not able to connect bank accounts between 9:58 AM and 10:48 AM PT on Friday, January 5th. The root cause has been identified and we are closely monitoring our systems as we recover.</p>tag:status.plaid.com,2005:Incident/194241752023-12-20T10:00:11Z2023-12-20T10:00:11ZScheduled maintenance<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>04:37</var> UTC</small><br><strong>Scheduled</strong> - Plaid is planning maintenance on Wednesday , December 20, 2023 from 07:00 UTC - Wednesday, December 20, 2023 10:00 UTC. During this window, we do not expect any downtime, but in case of rollbacks there is the potential for up to 30 minutes of downtime for all API routes.</p>tag:status.plaid.com,2005:Incident/193460922023-12-06T08:49:59Z2023-12-06T08:49:59ZLink performance degradation<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>08:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:16</var> UTC</small><br><strong>Investigating</strong> - We are experiencing degraded performance with Link. <br />Sending SMS to T-Mobile numbers is impacted resulting in bank authentications not successfully being completed. <br />We are actively investigating and working with our partners to mitigate this issue.</p>tag:status.plaid.com,2005:Incident/192430812023-11-29T16:16:24Z2023-11-29T16:16:24ZLink performance degredation<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:50</var> UTC</small><br><strong>Investigating</strong> - We are investigating reported issues with Link for some customers</p>tag:status.plaid.com,2005:Incident/192000832023-11-23T07:44:58Z2023-11-23T07:44:58ZElevated API errors<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>07:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>07:18</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>07:06</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing elevated error rates for webhooks. <br />We are actively investigating and working to mitigate this issue.</p>tag:status.plaid.com,2005:Incident/190761332023-11-14T15:55:39Z2023-11-14T15:55:39ZIssue with Dashboard admin access<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>18:03</var> UTC</small><br><strong>Identified</strong> - If you’re facing issues with your "Admin" access, please reach out to your Team Manager ("Team Management" permission) to restore access. We are actively working to resolve this.</p>tag:status.plaid.com,2005:Incident/190239862023-11-05T12:58:49Z2023-11-05T12:58:49ZElevated Item add errors<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>12:58</var> UTC</small><br><strong>Resolved</strong> - Chase's scheduled maintenance has ended</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>05:06</var> UTC</small><br><strong>Monitoring</strong> - Chase is down for scheduled maintenance. We are monitoring that reported status and will update when this changes.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>04:55</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing elevated error rates for Item adds for Chase. <br />We are actively investigating and working to mitigate this issue.</p>tag:status.plaid.com,2005:Incident/189168042023-11-01T08:00:04Z2023-11-01T08:00:04ZScheduled maintenance<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Scheduled</strong> - Plaid is planning maintenance on Wednesday, November 1st from 7am UTC - 8am UTC. <br />During this window we expect upto <br />* 5 minutes of delayed transaction webhooks. <br />* 5 minutes of downtime for the assets product. <br />Any failed API calls that are retried after the maintenance window operations will succeed</p>tag:status.plaid.com,2005:Incident/188330842023-10-25T10:00:26Z2023-10-25T10:00:26ZScheduled maintenance<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>00:03</var> UTC</small><br><strong>Scheduled</strong> - Plaid is planning maintenance on Wednesday , October 25, 2023 from 06:00 UTC - Wednesday, October 25, 2023 10:00 UTC. <br />During this window, we do not expect any downtime, but in case of rollbacks there is the potential for up to 30 minutes of downtime for all API routes.</p>tag:status.plaid.com,2005:Incident/189198752023-10-25T05:30:46Z2023-10-25T05:30:46ZElevated dashboard login error rates<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>05:01</var> UTC</small><br><strong>Investigating</strong> - We are experiencing elevated error rates with logging in to Dashboard. We are actively investigating this issue.</p>